The time we need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
Canada: 10-21 business days
Russia: 10-21 business days
North America: 10-21 business days
Europe: 5-10 business days
Australia, New Zealand and Oceania: 10-21 business days
Asia Pacific: 10-21 business days
Latin America and the Caribbean: 10-21 business days
North Africa and the Middle East: 10-21 business days
Sub-Saharan Africa: 10-21 business days
We will do our best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Please ensure that you have provided us with the correct delivery address when placing your order. If an order is returned to us because the address given to us is incorrect, you will be responsible for paying postage again.
If an order is returned to us because the package was unclaimed, you will be responsible for paying postage again.
Lost or Damaged Goods
We ship all over the world using USPS and Bulgarian Posts. Please note that not all shipping methods within Canada and International destinations include tracking and insurance. Upon choosing to ship without tracking, you are taking the responsibility for lost goods. Popov Leather will not replace or refund items sent without tracking that are lost or damaged in the mail. Without a tracking number, we cannot file a claim with our mail system.
All our products are made to order and ship from our workshop in Bulgaria - unfortunately, that means all packages must cross customs and be delivered to USPS before they begin tracking. This creates a delay between the time we generate a label and the time it gets handed off to USPS.
- Please, note, that before Christmas holidays delivery time can be 7-14 days longer.
All extra payments connected with international shipping (like fees, taxes, and duties) are the responsibility of international customers who ordered the shipping.